Remote Password Reset

If you are away from the office, you can change your password from any computer without having to install citrix. To do so, do the following:

1. Login to

2. Authenticate with Duo Mobile. Check the Chrome or Firefox page for instructions on how to install Duo.

3. Instead of clicking “Detect Receiver,” choose “Use light version.” This will allow you to use Citrix without installing any software on your computer. If you've selected one or the other before, you may not see this screen.

4. In the upper right hand corner next to your username, click the down arrow, select "Change password..." and follow the prompts to change your password.

Please remember to change your password on any device on which receives your Donohoe email to continue receiving emails.